Frequently Ask Questions (FAQs)

Q: What is Lashovée eyelash growth serum?
Lashovée is not an eye makeup or mascara. Lashovée is an powerful eyelash serum that is safe to use.  Lashovée has been shown to safely and effectively promote the appearance of longer, fuller & sexier eyelashes and eyebrows. Lashovée also contains a proprietary blend of ingredients, Pentack - 5, which has also been clinically proven to improve the appearance of damaged eyelashes and eyebrows.

Q: How do I apply Lashovée?
Apply Lashovée to the skin of the eyelid as you would apply liquid eyeliner once a day at night. Please look at the Application Instructions on the package for further information.

Q: Is Lashovée safe to use?
Our product has no reported negative side effects.

Q: How long before I see results from using Lashovée?
Some customer's have reported seeing results in as fast as 2 weeks.  

Q: Will Lashovée irritate my eyes?
Lashovée is formulated to be non-irritating. Note: apply this product to the lash line on your upper eyelid and/or lower eyelid. Improper application may cause a slight discomfort but will not harm your eyes. If you experience continued discomfort, discontinue use of this product immediately.

Q: How do I maintain my long lashes?
Use Lashovée once daily for eight to twelve weeks. Once you are satisfied with your lashes, to maintain the appearance of your new longer lashes continue using the product at least 2-3 times weekly.

Q: How long does a tube of Lashovée last?
Your tube of Lashovée will last one month if used daily as recommended. Once opened, the formula will remain active for 12 months. Unopened, a tube of Lashovée remains good for 24 months.

Q: Can I use mascara and or eyelash extensions while using Lashovée?
Yes you may. However, after 2-4 weeks as your natural lashes appear to grow longer and thicker, you will find yourself not wanting to use false lashes and less and less mascara too!

Q: Since Lashovée works so well on my lashes, can I use it on my brows as well?
Lashovée also works well to enhance your brows. Lashovée is formulated to also thicken, fill-out, and darken the hair for bold creating beautiful arches.

Q: Can I use Lashovée if I am currently using medication for glaucoma?
We recommend that you DO NOT use Lashovée or any lash growth product simultaneously with a glaucoma medication. Always check with your medical doctor how your medication will interact with other products.

Q: What are the ingredients in Lashovée?
Ingredients: Aqua (Deionized Water), Glycerin, Myristoyl Pentapeptide-8, Cyclomethicone, Bis-Vinyl Dimethicone Copolymer, PEG-12 Dimethicone, Biotin (Vitamin B7), dl-Panthenol, Cucurbita Pepo (Pumpkin) Seed Extract, Cyanocobalamin (Vitamin B-12), Allantoin, Pyridoxine HCl (Vitamin B6), Hesperidin Methyl Chalcone, Steareth-20, Dipeptide-2, Palmitoyl Tetrapeptide-7, Polysorbate-20, Xanthan Gum, Sodium Hyaluronate, Retinyl Palmitate (Vitamin-A), Punica Granatum(Pomegranate) Extract, Cucumis Sativus (Cucumber) Fruit Extract, Camellia Sinensis Leaf (White Tea) Extract, Phenoxyethanol, Ethylhexylglycerin.
**Lora Vay does not believe in animal testing. Lashovée has never been tested on animals.

Q: What is Vanishée under eye serum?
Vanishée is a Mega Rich Intensive Anti puffiness and dark circle conditioner, that effectively fights the appearance of wrinkles, dark circles and under eye puffiness and bags.  Vanishée, a powerful emollient cream-serum, fights 3 key areas, dark circles, the appearance of fine lines and wrinkles, and eye puffiness and bags, the most noticeable signs of aging.  Vanishée is formulated to define, tone, and hydrate the skin to vanish these blemishes quickly so that your face will appear smooth and radiate youthfulness again. 
Our ultra-luxe eye cream is like a one-stop shop for all aging concerns. It helps improve dark circles, puffiness, firmness, fine lines, and brightness. Skincare professionals worldwide have tested, approved, and used Vanishée with tremendous success.

Q: How do I apply Vanishée?
Apply morning and evening by lightly tapping the contour of the eye until the cream is completely absorbed. Please look at the Application Instructions on the package for further information.  Vanishée absorbs quickly to hydrate which helps minimize the appearance of puffiness and brightens the area around the eyes—it also doubles as an excellent eye shadow base.

Q: Is Vanishée safe to use around the eyes?
Yes, Vanishée has been shown to be safe for use around the eyes.

Q: How long before I see results from when using Vanishée?
Some customer's see results as fast as within 2 weeks.  Customers have reported that after 4 to 8 weeks, dark circles and puffy eye bags are greatly diminished.

Q: What will Vanishée do for dark circles and under eye bags?

Vanishée helps restore circulation that diminishes bags and dark circles and also moisturizes the skin to reduce the appearance of wrinkles.

Q: How often should I use Vanishée?
Vanishée shows best results when applied both morning and night by gently massaging the cream around the eye contour region until it has been completely absorbed. Always massage the eye contour area very lightly using one finger so you do not tug at or stretch the delicate skin surrounding your eyes.

Q: What are some other beauty benefits I will see with Vanisheé?

  • A firming and lifting effect of the eye contour area.
  • Eye contours appear more radiant and youthful.
  • Formulated to help strengthen and protect skin from free radical damage that causes aging.
  • Non-greasy moisturizing formula that leaves skin feeling smooth, supple and relaxed.


Q: What are the ingredients in Vanishée?
Aqua (Deionized Water), Aloe Barbadensis Leaf (Aloe Vera Gel) Juice, Glycerin, Macrocystis Pyrifera Extract, Hydrolyzed Wheat, Protein, PVP, Hesperidin Methyl Chalcone, Dipeptide-2, C12-15 Alkyl Benzoate, Steareth-20, N-Hydroxysuccinamide, Chrysin, Palmitoyl Oligopeptide, Palmitoyl Tetrapeptide-7, Cetearyl Olivate, Sorbitan Olivate, Sodium Hyaluronate (Hyaluronic Acid), Stearic Acid, Prunus Amygdalus Dulcis (Sweet Almond) Oil, Caprylic/Capric Triglyceride, Glyceryl Stearate, PEG-100 Stearate, Sesamum Indicum (Sesame) Seed Oil, Citrus Grandis (Grapefruit) Seed Extract, PPG/SMDI Copolymer, Theobroma Cacao (Cocoa) Seed Butter, Butylene Glycol, Tetrahexyldecyl Ascorbate (Vitamin-C), Glycrrhiza Glabra (Licorice) Root Extract, a-Arbutin, Cocos Nucifera (Coconut) Oil, Camellia Sinensis Leaf (Green Tea) Extract, Arctostaphylos Uva Ursi (Bearberry) Leaf Extract, Retinyl Palmitate (Vitamin-A), Tocopheryl Acetate (Vitamin-E), DMDM Hydantoin, Titanium Dioxide, Sodium Metabisulfite, Glucosamine HCl, Algae Extract, Yeast Extract, Urea, Cucumis Sativus (Cucumber) Fruit Extract, Phyllanthus Emblica Fruit Extract, Triethanolamine, Mangifera Indica (Mango) Butter, Butyrospermum Parkii (Shea) Butter, Tetrasodium EDTA. **Lora Vay does not believe in animal testing. Lashovee has never been tested on animals.

Q: How long will it take to receive my product?
Within the US, we will send your order out to you by United States Postal Service first class shipping. You will receive your product within 7 to 10 business days.
2nd-Day Air Priority and Overnight shipping are available at an additional cost.

Q: Where do I find my tracking number?
We will send you an email shipment confirmation when we ship your order that will include your tracking number. If for some reason you did not get this email or misplaced your tracking number, you can Contact Us directly at Lora Vay.

Q: How do I return my product?
You will first need an RMA number. Please contact our customer service agents for return instruction and a RMA number. Return Policy

Q: I have decided to return my product. How long until I receive my refund?
Within the time frame of our 60-day money-back guarantee, if you are unsatisfied with your product, you can send it back to us for a full refund minus shipping fees. Once we receive your product, in most instances your refund will appear on your credit card within 5 to 14 business days.  Return Policy

Q: Do you ship internationally?
Yes. We ship internationally, and including US territories and military bases.